"Customer" means the person(s), entity, agents, and authorized representatives accepting this agreement.

"Content" means all text, pictures, sound, graphics, video, links, and other data stored by eTech Support customers on eTech Support server computers.

"Website" means pages presenting the content stored by eTech Support customers on eTech Support server computers.

"User" means eTech Support customers as well as global web surfers who log on to any website that is hosted by eTech Support.

"User Content" means all text, pictures, sound, graphics, video, links, and other data stored by users on eTech Support server computers.

"Confidential Information" is information that eTech Support.net and eTech Support.net customers treat with the utmost confidentiality.

eTech Support utilizes the best mirror backup system in the world and takes every precaution to safeguard customer content. However, eTech Support is not responsible for lost Content or lost User Content. Website backups will be stored by eTech Support for no longer than 14 days.eTech Support will provide, at Customer's expense, an electronic copy of the backup Website to Customers by written request. Backup systems are intended for disaster recovery, not the restoration of individual files.

eTech Support utilizes the best mirror backup system in the world and takes every precaution to safeguard customer content. However, eTech Support is not responsible for lost Content or lost User Content. Website backups will be stored by eTech Support for no longer than 14 days.eTech Support will provide, at Customer's expense, an electronic copy of the backup Website to Customers by written request. Backup systems are intended for disaster recovery, not the restoration of individual files.

eTech Support will provide hosting services for the Website that meet reasonable commercial standards for, among other matters, packet loss, accessibility, latency, availability, and throughput.

eTech Support will take commercially reasonable steps to prevent unauthorized access to the Website, Content, User Content, and Confidential Information stored on eTech Support's server computers.

eTech Support will do its best to provide advance notice to eTech Support customers of any scheduled server computer/network outages.

eTech Support provides no equipment, software, or communication connections to its customers. eTech Support makes no representations, warranties, or assurances that the customer's equipment, software, and communication connections will be compatible with eTech Support's hardware and services.