9 Advantages of Remote Server support

advantages-of-Remote-Server-support

When you own a business, you have to face both highs and lows regardless of how much you plan, prepare or try to anticipate problems to avoid them. There will always be issues that will surprise you, and that arise faster than you can find a solution. In cases such as these, remote server support can be a boon that helps save the day.  To have a quick and efficient remote server support team on standby at all times to help your business regardless of your location has transformed computing as we know it. It has proven to have innumerable benefits. Here are some of the main advantages of remote server support.

  1. Providing IT service whenever you need

If you encounter an IT issue, you can always ask remote IT support for assistance. You can get in touch with your IT service provider via email or a phone call, and they will connect you to the IT support network they have on standby to fulfil your needs. It helps reduce response time that you’d have to waste while a technician travelled to your location.

2. Cost-efficient

If a technician takes the effort to travel to your location, you will have to dole out extra money in fees and travel costs. Hence, this significantly adds to the final cost of the support service you receive. In the case of remote assistance, you only have to pay for the support service you get to resolve your problem, which helps bring down the cost by approximately 60% in comparison to an on-site tech visit. 

3. Build a functional infrastructure for employees to work remotely

Working remotely from home is the need of the hour for businesses both small and big. The pandemic that has taken over the world has forced an increasing number of businesses to find innovative remote ways of working efficiently. Remote access allows employers and employees to work from any part of the world, using any network, platform or device to gain remote access. You can also acquire important files using remote desktop functions and share your screen during troubleshooting or various meetings.

4. Efficiency

Approximately 90% of all server issues can be remotely resolved through remote support. In fact, suppliers are able to successfully respond with greater efficiency 99% of the time in the case of software solutions to the requests they receive from the customers. This is a dream come true as it eliminates the need for technicians to visit the customer on-site.

5. Top tier technology

Along with your business, the technology it needs also needs to evolve. However, it is not always possible to stay updated with new products, upgrades or apps for your company. Hence, in such cases, your remote server support provider is the one who shoulders the responsibility to keep up with the changing times and provide the updates needed to keep your business equipped with the best tech in the industry.

6. Wider access to IT professionals 

The individual that you had hired to take care of all of your IT problems could be limited in expertise. You might encounter the same problem with an in house team. Hence, remote server support is the best option as it provides you with knowledgeable and experienced support staff that is at your disposal around the clock. In case, one professional does not have the tools to help you, they will provide you with another who does, as their team is substantially huge.

7. Keeping tabs on your activity helps keep it safe

The network you use keeps a tab of all of your activity if you are using remote access software. You can gain knowledge of which individuals are accessing your network, along with the time and means they are using. Plus you can also check what activity they are engaging in. Logging also aids your auditing process, which is a necessity for businesses that follow mandatory guidelines.

8. Knowledge

Remote server support provides you with features such as screen sharing that can prove to be extremely educational and helpful in problem-solving. In most cases, the technician takes care of the problem without the user being involved in any way. However, with screen sharing the user can actually see the problem being taken care of before their eyes and they can learn the method used to fix it.

9. Sustainable growth

It is possible that you are just starting out, or have a small to medium business that hasn’t spanned through several locations yet. However, every business has potential, and the best part is that when you want to grow your business, your IT team can follow suit. You don’t need to find an IT team to connect your servers to your computers in every location, each and every time. Your remote server support team can provide you with assistance at any end of the world without wasting time finding a new IT team.

  • Conclusion

Considering all of these factors, remote server support is your best bet to achieve the best results. Ensure that your web hosting provider is so good at the support that is provided that you gradually need less of it, as fewer problems pop out. If your setup works perfectly a majority of the time along with occasionally receiving aid from remote server support, and rarely requiring on-site support tech, you have made the right choice of your web hosting provider and by extension, of your remote server support.


eTechSupport is a Managed Services Provider specialising in services like Web Hosting Support, Server Administration, Management & Monitoring, Live Support (Ticket Support - Chat Support), Database Administration, Remote Backup Configuration & Management and Migration as a Service.

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