Dedicated Support Staff




Dedicated Support Staff

24/7/365 customer support is becoming a norm these days thereby making it an integral part of any successful businesses. With many businesses catering to global market, supporting client base round-the-clock has become a mandate as standard 9-5 support won’t cover all time zones. Similarly, hiring more staff in-house to maintain 24x7x365 support would mean paying 3-4 times more in salaries and office running expenses. This is an unviable proposition for any business as 24×7 support investment may not necessarily have a direct ROI.

eTechSupport provides 24/7/365 customer support outsourcing to companies around the world at a fraction of the cost. Let our staff work as your own company staff while you concentrate on growing your business. And that’s not all, even if your organisation doesn’t have the need for dedicated support staff, we have custom options whereby support service is based upon no. of support instances.



Service Specifications:

  • Well trained RHCE and MCSE certified engineers
  • Dedicated staff working only for your company
  • Friendly atmosphere for easy interaction between both parties
  • Economical than maintaining an in-house tech support team
  • Seamless Coordination & Handover – internal as well as external
  • The team will be trained on your line of business, systems and processes
  • Intellectual property protection assured
  • Flexible timing likes 8 hours, 12 hours, and 24 hours
  • 24/7 Availability including national holidays


dedicated-staff



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