Importance of Customer Service in the Web Hosting Business


Website hosting can be quite a difficult task. There will be problems that creep up and in those instances, if you do not have good customer support from your web hosting service, then you could end up in hot water and find it difficult to navigate. Since customer support holds such an important position in the whole operation, it is imperative that you choose a web hosting service that has a good support team. Here are some of the ways that customer support holds an important place in the growth of a business.

1. Reliability

In today’s day and age, there are several web hosting providers in the market. Unfortunately, it makes it harder to pick the best one for your business. You can obviously go with the cheapest option that might not perform to your expected standards but that is at least from a well-known web hosting service, even though it doesn’t help your website at all. That basically means that there will be no visitors and customers that will interact with your website.

These services, unfortunately, cannot be relied upon and can be hacked into relatively easy as there is next to no security for these web hosting services. This type of hosting is definitely more affordable than its counterparts, but the cost that you save monetarily, you will have to pay in the performance of your website. Therefore, a web hosting service with ample of customer support is the perfect option for you.

2. You can take care of your problems 24/7

There could be times when your website encounters a problem that takes it down and for a long time, your visitors and customers are unable to find your website. However, when you do finally get in touch with the customer support of your web host, you find them unavailable or unreachable. This can do irreparable damage to your online business and could also lead it to fail. It can lead your customers to look at alternative websites to fulfill their needs.

While there is no web host that can guarantee problem-free customer service, there should still be reliability that ensures that if you do encounter a problem it will be solved in record time so that you can go back to your normal function. Hence, your customers or visitors will not encounter an error when they visit your website. Basically, the web hosting service that you choose should include customer support that is quick to take care of any problems you might encounter and come to a solution quickly.

3. Various means of contact

While several people prefer emails to be their primary form of contacting support, optimum customer support usually offers three more ways of contacting them. These are even more optimum because you get a faster response and therefore faster resolution with these means of contact.

a. Phone Support

Support done over calls is the fastest form to contact a support team in case a problem creeps up. You don’t have to waste time in waiting for a response to the written form of communication such as messages. You can communicate your problem in real-time and get into as many details as necessary. This helps you resolve your issue faster and more optimally.

b. Live chat

There are several people who like to take care of several things at the same time. So for them, live chat is the most optimum choice as it enables you to get support directly from the dedicated person but at the same time, you can take care of your normal business on the side. The majority of leading web hosts usually respond swiftly, so you don’t have to wait for a response from them for a live chat. Admittedly, this is comparatively slower than a phone call, but it ensures clear communication and eliminates the risk of someone overhearing your conversation.

c. Ticket system 

There is rarely any web hosting service that does not offer you the option of opening a ticket to get support for the issue they are encountering. Hosting service is prepped to decide if your issue is urgent or can wait to be responded to. So its severity is determined. It is a fantastic choice for matters that can wait and do not need immediate resolution. It also works if you have problems or inquires that can wait, or in case you do not have the time to call and chat with support.


There is a need for customer support regardless of the nature of the business. However, its usefulness in web hosting is incredibly important, due to its technical nature that several customers might struggle with issues and unfamiliarity. Plus, web hosting is a vital element for the smooth functioning of several companies.

eTechSupport is a Managed Services Provider specialising in services like Web Hosting Support, Server Administration, Management & Monitoring, Live Support (Ticket Support - Chat Support), Database Administration, Remote Backup Configuration & Management and Migration as a Service.

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