Per Ticket Plan

Per Ticket Plan is an ideal support solution for any newly launched Web Hosting Company. With lesser number of support tickets and most of them being basic level 1 or level 2 tickets, it doesn’t necessarily warrant hiring in-house support staff thereby increasing fixed recurring costs. eTechSupport’s Per Ticket Plan is a value for money option for such companies where you only pay for the tickets resolved without compromising on 24×7 support coverage.

This ticket support is entirely white-label support where a first response time of 30 minutes is assured while average resolution time assurance is of 4-8 hours. We support Linux as well as Windows servers with or without control panels such as Plesk, cPanel, DirectAdmin etc.


Plans

Plans

Price/Mo

Per Ticket Cost

24x7x365 Support

White Labelled

Number of Servers

Response Time Assurance

Resolution Time Assurance

Carry Forwarding

50 Tickets

$150

$3.00

Yes

Yes

Unlimited

30 Mins
-

4-8 Hours
-

No

100 Tickets

$250

$2.50

Yes

Yes

Unlimited

30 Mins
-

4-8 Hours
-

No

250 Tickets

$500

$2.00

Yes

Yes

Unlimited

30 Mins
-

4-8 Hours
-

No

500 Tickets

$750

$1.50

Yes

Yes

Unlimited

30 Mins
-

4-8 Hours
-

No

1000 Tickets

$1250

$1.25

Yes

Yes

Unlimited

30 Mins
-

4-8 Hours
-

No


Key Features


L1 and L2 Level Support

24x7x365 Support Coverage

100% White Label Support

30 Mins. First Response


4-8 Hours Resolution Time

Unlimited Servers

Certified Team of Techs

Monthly Quality Review





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