Per Ticket Plan
Per Ticket Plan is an ideal support solution for any newly launched Web Hosting Company. With lesser number of support tickets and most of them being basic level 1 or level 2 tickets, it doesn’t necessarily warrant hiring in-house support staff thereby increasing fixed recurring costs. eTechSupport’s Per Ticket Plan is a value for money option for such companies where you only pay for the tickets resolved without compromising on 24×7 support coverage.
This ticket support is entirely white-label support where a first response time of 30 minutes is assured while average resolution time assurance is of 4-8 hours. We support Linux as well as Windows servers with or without control panels such as Plesk, cPanel, DirectAdmin etc.
Key Features
24x7x365 Support Coverage
100% White Label Support
30 Mins. First Response
4-8 Hours Resolution Time
Unlimited Servers
Certified Team of Techs
Monthly Quality Review
| Plans | 50 Tickets | 100 Tickets | 250 Tickets | 500 Tickets | 1000 Tickets |
|---|---|---|---|---|---|
| Price/Mo | $150 | $250 | $500 | $750 | $1250 |
| Per Ticket Cost | $3.00 | $2.50 | $2.00 | $1.50 | $1.25 |
| 24x7x365 Support | Yes | Yes | Yes | Yes | Yes |
| White Labelled | Yes | Yes | Yes | Yes | Yes |
| Number of Servers | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
| Response Time Assurance | 30 Mins | 30 Mins | 30 Mins | 30 Mins | 30 Mins |
| Resolution Time Assurance | 4-8 Hours | 4-8 Hours | 4-8 Hours | 4-8 Hours | 4-8 Hours |
| Carry Forwarding | No | No | No | Yes | Yes |
| Order Now | Order Now | Order Now | Order Now | Order Now |