Per Ticket Plan is an ideal support solution for any newly launched Web Hosting Company. With lesser number of support tickets and most of them being basic level 1 or level 2 tickets, it doesn’t necessarily warrant hiring in-house support staff thereby increasing fixed recurring costs. eTechSupport’s Per Ticket Plan is a value for money option for such companies where you only pay for the tickets resolved without compromising on 24×7 support coverage.
This ticket support is entirely white-label support where a first response time of 30 minutes is assured while average resolution time assurance is of 4-8 hours. We support Linux as well as Windows servers with or without control panels such as Plesk, cPanel, DirectAdmin etc.
|Plans||50 Tickets||100 Tickets||250 Tickets||500 Tickets||1000 Tickets|
|Per Ticket Cost||$3.00||$2.50||$2.00||$1.50||$1.25|
|Number of Servers||Unlimited ||Unlimited||Unlimited||Unlimited||Unlimited|
|Response Time Assurance||30 Mins||30 Mins||30 Mins||30 Mins||30 Mins|
|Resolution Time Assurance||4-8 Hours||4-8 Hours||4-8 Hours||4-8 Hours||4-8 Hours|
|Carry Forwarding||No||No||No||Yes||Yes |
|Order Now||Order Now||Order Now||Order Now||Order Now|