Per Ticket Plan is an ideal support solution for any newly launched Web Hosting Company. With lesser number of support tickets and most of them being basic level 1 or level 2 tickets, it doesn’t necessarily warrant hiring in-house support staff thereby increasing fixed recurring costs. eTechSupport’s Per Ticket Plan is a value for money option for such companies where you only pay for the tickets resolved without compromising on 24×7 support coverage.
This ticket support is entirely white-label support where a first response time of 30 minutes is assured while average resolution time assurance is of 4-8 hours. We support Linux as well as Windows servers with or without control panels such as Plesk, cPanel, DirectAdmin etc.
Plans | 50 Tickets | 100 Tickets | 250 Tickets | 500 Tickets | 1000 Tickets |
---|---|---|---|---|---|
Price/Mo | $150 | $250 | $500 | $750 | $1250 |
Per Ticket Cost | $3.00 | $2.50 | $2.00 | $1.50 | $1.25 |
24x7x365 Support | Yes | Yes | Yes | Yes | Yes |
White Labelled | Yes | Yes | Yes | Yes | Yes |
Number of Servers | Unlimited | Unlimited | Unlimited | Unlimited | Unlimited |
Response Time Assurance | 30 Mins | 30 Mins | 30 Mins | 30 Mins | 30 Mins |
Resolution Time Assurance | 4-8 Hours | 4-8 Hours | 4-8 Hours | 4-8 Hours | 4-8 Hours |
Carry Forwarding | No | No | No | Yes | Yes |
Order Now | Order Now | Order Now | Order Now | Order Now |