Semi-Dedicated Support

Semi-Dedicated Support service is designed for web hosts who require priority support near identical to hiring Dedicated Support Staff but without the high costs attached to it. eTechSupport Semi-Dedicated Support service offers prompt support as well as staff efficiency with similar SLAs. By virtue of sharing of staff between two web hosting companies, Semi-Dedicated Support service offers similar level of support as hiring dedicated staff but at a much lower cost.

eTechSupport Semi-Dedicated plans include 24/7 staff availability, 24/7 server monitoring, 24/7 emergency server administration and server security hardening in addition to the core support services.


Key Features



Certified & Trained Staff

100% White Label Support

24/7/365 Server Monitoring

Flexible Hours Coverage


Standard SLAs

Customizable Plans

Monthly Work Reports

Direct Communication Channels


PlansSD Level 1
SD Level 2
SD Level 3
Price/Mo
$300
$450
$600
Skill Level1 x Level-1 Tech
1 x Level-2 Tech
1 x Level-3 Tech
Availability
8 Hours/Day, 5 Days/Week
8 Hours/Day, 5 Days/Week
8 Hours/Day, 5 Days/Week
Certified Technicians



Mode of Communication
Helpdesk/Live Chat
Helpdesk/Live Chat
Helpdesk/Live Chat
Quality Assurance
Supervision by 1 Quality Manager
Supervision by 1 Quality Manager
Supervision by 1 Quality Manager
Direct Communication
Skype/TeamsSkype/Teams
Skype/Teams
Platform
Linux/Windows
Linux/Windows
Linux/Windows
Number Of Tickets
Up to 100/Month
Up to 100/Month
Up to 30/Month
Number Of Servers
Up to 5
Up to 5
Up to 5
Response Time
30 Mins.
30 Mins.
30 Mins.
Resolution Time
4-8 Hrs
4-12 Hrs
4-24 Hrs
7 Day Free Trial
Available
Available
Available
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