Semi-Dedicated Support service is designed for web hosts who require priority support near identical to hiring Dedicated Support Staff but without the high costs attached to it. eTechSupport Semi-Dedicated Support service offers prompt support as well as staff efficiency with similar SLAs. By virtue of sharing of staff between two web hosting companies, Semi-Dedicated Support service offers similar level of support as hiring dedicated staff but at a much lower cost.
eTechSupport Semi-Dedicated plans include 24/7 staff availability, 24/7 server monitoring, 24/7 emergency server administration and server security hardening in addition to the core support services.
|Plans||SD Level 1||SD Level 2||SD Level 3 |
|Skill Level||1 x Level-1 Tech||1 x Level-2 Tech||1 x Level-3 Tech |
|Availability||8 Hours/Day, 5 Days/Week||8 Hours/Day, 5 Days/Week||8 Hours/Day, 5 Days/Week |
|Certified Technicians||√||√||√ |
|Mode of Communication||Helpdesk/Live Chat||Helpdesk/Live Chat ||Helpdesk/Live Chat |
|Quality Assurance||Supervision by 1 Quality Manager||Supervision by 1 Quality Manager||Supervision by 1 Quality Manager |
|Direct Communication||Skype/Teams||Skype/Teams||Skype/Teams |
|Number Of Tickets||Up to 100/Month||Up to 100/Month||Up to 30/Month |
|Number Of Servers||Up to 5||Up to 5||Up to 5 |
|Response Time||30 Mins.||30 Mins.||30 Mins. |
|Resolution Time||4-8 Hrs||4-12 Hrs||4-24 Hrs |
|7 Day Free Trial||Available||Available||Available |
|Order Now||Order Now||Order Now|
Database administrators help the organisation decide the most systematic and productive way of gathering, organising, processing and storing data. Their responsibilities include directing and supporting the database structure, database server configuration, securing data of the...