Semi-Dedicated Support
Semi-Dedicated Support service is designed for web hosts who require priority support near identical to hiring Dedicated Support Staff but without the high costs attached to it. eTechSupport Semi-Dedicated Support service offers prompt support as well as staff efficiency with similar SLAs. By virtue of sharing of staff between two web hosting companies, Semi-Dedicated Support service offers similar level of support as hiring dedicated staff but at a much lower cost.
eTechSupport Semi-Dedicated plans include 24/7 staff availability, 24/7 server monitoring, 24/7 emergency server administration and server security hardening in addition to the core support services.
Key Features
100% White Label Support
24/7/365 Server Monitoring
Flexible Hours Coverage
Standard SLAs
Customizable Plans
Monthly Work Reports
Direct Communication Channels
| Plans | SD Level 1 | SD Level 2 | SD Level 3 |
|---|---|---|---|
| Price/Mo | $300 | $450 | $600 |
| Skill Level | 1 x Level-1 Tech | 1 x Level-2 Tech | 1 x Level-3 Tech |
| Availability | 8 Hours/Day, 5 Days/Week | 8 Hours/Day, 5 Days/Week | 8 Hours/Day, 5 Days/Week |
| Certified Technicians | √ | √ | √ |
| Mode of Communication | Helpdesk/Live Chat | Helpdesk/Live Chat | Helpdesk/Live Chat |
| Quality Assurance | Supervision by 1 Quality Manager | Supervision by 1 Quality Manager | Supervision by 1 Quality Manager |
| Direct Communication | Skype/Teams | Skype/Teams | Skype/Teams |
| Platform | Linux/Windows | Linux/Windows | Linux/Windows |
| Number Of Tickets | Up to 100/Month | Up to 100/Month | Up to 30/Month |
| Number Of Servers | Up to 5 | Up to 5 | Up to 5 |
| Response Time | 30 Mins. | 30 Mins. | 30 Mins. |
| Resolution Time | 4-8 Hrs | 4-12 Hrs | 4-24 Hrs |
| 7 Day Free Trial | Available | Available | Available |
| Order Now | Order Now | Order Now |
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