Semi-Dedicated Support

Semi-Dedicated Support service is designed for web hosts who require priority support near identical to hiring Dedicated Support Staff but without the high costs attached to it. eTechSupport Semi-Dedicated Support service offers prompt support as well as staff efficiency with similar SLAs. By virtue of sharing of staff between two web hosting companies, Semi-Dedicated Support service offers similar level of support as hiring dedicated staff but at a much lower cost.

eTechSupport Semi-Dedicated plans include 24/7 staff availability, 24/7 server monitoring, 24/7 emergency server administration and server security hardening in addition to the core support services.


Plans



Plans

Price/Mo

Skill Level

Availability

Certified Technicians

Mode of Communication

Quality Assurance

Direct Communication

Platform

Number Of Tickets

Number Of Servers

Response Time

Resolution Time

7 Day Free Trial


SD Level 1

$300

1 x Level-1 Tech

8 Hours/Day, 5 Days/Week

Yes

Helpdesk/Live Chat

Supervision by 1 Quality Manager

Skype/Teams

Linux/Windows

Up to 100/Month

Up to 5

30 Mins.

4-8 Hrs

Available


SD Level 2

$450

1 x Level-2 Tech

8 Hours/Day, 5 Days/Week

Yes

Helpdesk/Live Chat

Supervision by 1 Quality Manager

Skype/Teams

Linux/Windows

4-12 Hrs

30 Mins.

Up to 5

Up to 100/Month

Available


SD Level 3

$600

1 x Level-3 Tech

8 Hours/Day, 5 Days/Week

Yes

Helpdesk/Live Chat

Supervision by 1 Quality Manager

Skype/Teams

4-24 Hrs

30 Mins.

Up to 5

Up to 30/Month

Linux/Windows

Available


Key Features



Certified & Trained Staff

100% White Label Support

24/7/365 Server Monitoring

Flexible Hours Coverage


Standard SLAs

Customizable Plans

Monthly Work Reports

Direct Communication Channels




Talk to our support specialists
for a customized plan


Request a Quote

Get your free trial now