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Semi-Dedicated Support

Semi-Dedicated Support service is designed for web hosts who require priority support near identical to hiring Dedicated Support Staff but without the high costs attached to it. eTechSupport Semi-Dedicated Support service offers prompt support as well as staff efficiency with similar SLAs. By virtue of sharing of staff between two web hosting companies, Semi-Dedicated Support service offers similar level of support as hiring dedicated staff but at a much lower cost.

eTechSupport Semi-Dedicated plans include 24/7 staff availability, 24/7 server monitoring, 24/7 emergency server administration and server security hardening in addition to the core support services.

Plans

Features

Skill Level

Availability

Certified Technicians

Mode of Communication

Quality Assurance

Direct Communication

Platform

Number Of Tickets

Number Of Servers

Response Time

Resolution Time

7 Day Free Trial

SD Level 1

1 x Level-1 Tech

8 Hours/Day, 5 Days/Week

Yes

Helpdesk/Live Chat

Supervision by 1 Quality Manager

Skype/Teams

Linux/Windows

Up to 100/Month

Up to 5

30 Mins.

4-8 Hrs

Available

Price/Mo $300

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SD Level 2

1 x Level-2 Tech

8 Hours/Day, 5 Days/Week

Yes

Helpdesk/Live Chat

Supervision by 1 Quality Manager

Skype/Teams

Linux/Windows

Up to 100/Month

Up to 5

30 Mins.

4-12 Hrs

Available

Price/Mo $450

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SD Level 3

1 x Level-3 Tech

8 Hours/Day, 5 Days/Week

Yes

Helpdesk/Live Chat

Supervision by 1 Quality Manager

Skype/Teams

Linux/Windows

Up to 30/Month

Up to 5

30 Mins.

4-24 Hrs

Available

Price/Mo $600

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Key Features

Certified & Trained Staff

100% White Label Support

24/7/365 Server Monitoring

Flexible Hours Coverage

Standard SLAs

Customizable Plans

Monthly Work Reports

Direct Communication Channels

Talk to our support specialists
for a customized plan

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