Semi-Dedicated Support service is designed for web hosts who require priority support near identical to hiring Dedicated Support Staff but without the high costs attached to it. eTechSupport Semi-Dedicated Support service offers prompt support as well as staff efficiency with similar SLAs. By virtue of sharing of staff between two web hosting companies, Semi-Dedicated Support service offers similar level of support as hiring dedicated staff but at a much lower cost.
eTechSupport Semi-Dedicated plans include 24/7 staff availability, 24/7 server monitoring, 24/7 emergency server administration and server security hardening in addition to the core support services.
|Plans||SD Level 1||SD Level 2||SD Level 3 |
|Skill Level||1 x Level-1 Tech||1 x Level-2 Tech||1 x Level-3 Tech |
|Availability||8 Hours/Day, 5 Days/Week||8 Hours/Day, 5 Days/Week||8 Hours/Day, 5 Days/Week |
|Certified Technicians||√||√||√ |
|Mode of Communication||Helpdesk/Live Chat||Helpdesk/Live Chat ||Helpdesk/Live Chat |
|Quality Assurance||Supervision by 1 Quality Manager||Supervision by 1 Quality Manager||Supervision by 1 Quality Manager |
|Direct Communication||Skype/Teams||Skype/Teams||Skype/Teams |
|Number Of Tickets||Up to 100/Month||Up to 100/Month||Up to 30/Month |
|Number Of Servers||Up to 5||Up to 5||Up to 5 |
|Response Time||30 Mins.||30 Mins.||30 Mins. |
|Resolution Time||4-8 Hrs||4-12 Hrs||4-24 Hrs |
|7 Day Free Trial||Available||Available||Available |
|Order Now||Order Now||Order Now|
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