Semi-Dedicated Support
Semi-Dedicated Support service is designed for web hosts who require priority support near identical to hiring Dedicated Support Staff but without the high costs attached to it. eTechSupport Semi-Dedicated Support service offers prompt support as well as staff efficiency with similar SLAs. By virtue of sharing of staff between two web hosting companies, Semi-Dedicated Support service offers similar level of support as hiring dedicated staff but at a much lower cost.
eTechSupport Semi-Dedicated plans include 24/7 staff availability, 24/7 server monitoring, 24/7 emergency server administration and server security hardening in addition to the core support services.
Key Features
100% White Label Support
24/7/365 Server Monitoring
Flexible Hours Coverage
Standard SLAs
Customizable Plans
Monthly Work Reports
Direct Communication Channels
| Plans | SD Level 1 | SD Level 2 | SD Level 3 |
|---|---|---|---|
| Price/Mo | $300 | $450 | $600 |
| Skill Level | 1 x Level-1 Tech | 1 x Level-2 Tech | 1 x Level-3 Tech |
| Availability | 8 Hours/Day, 5 Days/Week | 8 Hours/Day, 5 Days/Week | 8 Hours/Day, 5 Days/Week |
| Certified Technicians | √ | √ | √ |
| Mode of Communication | Helpdesk/Live Chat | Helpdesk/Live Chat | Helpdesk/Live Chat |
| Quality Assurance | Supervision by 1 Quality Manager | Supervision by 1 Quality Manager | Supervision by 1 Quality Manager |
| Direct Communication | Skype/Teams | Skype/Teams | Skype/Teams |
| Platform | Linux/Windows | Linux/Windows | Linux/Windows |
| Number Of Tickets | Up to 100/Month | Up to 100/Month | Up to 30/Month |
| Number Of Servers | Up to 5 | Up to 5 | Up to 5 |
| Response Time | 30 Mins. | 30 Mins. | 30 Mins. |
| Resolution Time | 4-8 Hrs | 4-12 Hrs | 4-24 Hrs |
| 7 Day Free Trial | Available | Available | Available |
| Order Now | Order Now | Order Now |
cPanel Support
How to employ a password to keep the cPanel folder secure?
cPanel hosting incorporates Cpanel installation which is basically Linux web hosting. cPanel has its set of advantages and disadvantages, but it is highly compatible with most of the users and it is one of the...
Server Monitoring
7 Best Server Monitor Tools
Server monitoring software helps you keep a tab of and map out the performance of your server. This helps your users to pinpoint and resolve any issues regarding application hosting as well as performance, along...