Semi-Dedicated Support
Semi-Dedicated Support service is designed for web hosts who require priority support near identical to hiring Dedicated Support Staff but without the high costs attached to it. eTechSupport Semi-Dedicated Support service offers prompt support as well as staff efficiency with similar SLAs. By virtue of sharing of staff between two web hosting companies, Semi-Dedicated Support service offers similar level of support as hiring dedicated staff but at a much lower cost.
eTechSupport Semi-Dedicated plans include 24/7 staff availability, 24/7 server monitoring, 24/7 emergency server administration and server security hardening in addition to the core support services.
Plans
Plans
Skill Level
Availability
Certified Technicians
Mode of Communication
Quality Assurance
Direct Communication
Platform
Number Of Tickets
Number Of Servers
Response Time
Resolution Time
7 Day Free Trial
SD Level 1
$300
1 x Level-1 Tech
8 Hours/Day, 5 Days/Week
Yes
Helpdesk/Live Chat
Supervision by 1 Quality Manager
Skype/Teams
Linux/Windows
Up to 100/Month
Up to 5
30 Mins.
4-8 Hrs
Available
SD Level 2
$450
1 x Level-2 Tech
8 Hours/Day, 5 Days/Week
Yes
Helpdesk/Live Chat
Supervision by 1 Quality Manager
Skype/Teams
Linux/Windows
4-12 Hrs
30 Mins.
Up to 5
Up to 100/Month
Available
SD Level 3
$600
1 x Level-3 Tech
8 Hours/Day, 5 Days/Week
Yes
Helpdesk/Live Chat
Supervision by 1 Quality Manager
Skype/Teams
4-24 Hrs
30 Mins.
Up to 5
Up to 30/Month
Linux/Windows
Available
Key Features
Certified & Trained Staff
100% White Label Support
24/7/365 Server Monitoring
Flexible Hours Coverage
Standard SLAs
Customizable Plans
Monthly Work Reports
Direct Communication Channels
Server Management
9 Tips for Server Maintenance
Servers are the backbones of the technological world. They work all day long, every day to help you accomplish your goals. However, similar to any other machine out there you need to maintain it to...
server migration
A step-by-step approach to Migrating Servers
What is Server migration? Basically, server migration refers to a way of migration where data is transferred from one server to another. It includes choosing a server and configuring it so as to change over...
