The dilemma of shared versus dedicated support framework frequently emerges while seeking outsourced NOC (Network Operations Center) support. An organization typically intending to outsource its NOC functions wants to know whether the web hosting support engineers are dedicated to the firm or shared among numerous clients.  Choosing between dedicated or shared support is a function of determining how much task and work the NOC requires. At times, when assessing critical metrics, the ideal model is sometimes more or less obvious. And other times, different aspects to consider are firm-client-specific expertise, security checks,......

Continue Reading