Here, the customer needs to provide us a complete detail about and access to his services, policies and systems. This will help us in enabling the service to you and your end customers. eTechSupport.net will not be responsible for any problems related to your servers from the data center end. Also, eTechSupport.net will not be liable for any interruption in services caused due to downtime at the data center end.
The cancellation request needs to be filed by the customer either through the client portal or mailing sales for authorization purposes. As all fees are payable in advance, there is no cancellation fee. To avoid charges for a subsequent billing cycle, you need to cancel the service before your current billing cycle ends. We would recommend you to cancel your subscription before the next billing date.
You have the right to cancel your services for any service, but you need to give us prior notice of 7 days. We will not cancel services from our part without notifying you.
We offer refunds on selected Server Plans that are advertised on our website. Most of our management plans have a 15 days money-back guarantee. After 15 days, no refund will be initiated. A refund request must be supported with a valid reason for our end. Asking for refunds without a proper reason will not be entertained.
The refund process can take place from 24 hours to one week. Please note that we will not initiate any refund for the automatic PayPal-based subscriptions. It gets automatically credited to your account under our billing system. We don’t offer a refund and neither guarantee a solution having an hourly support request.
Change in IPs
All our server management plans are not allowed to change the IPs of management plans or software licenses that are related to management plans. If you want to change the IP, we would recommend you to wait till the next due date or order new services.
No Coding and Development Support
We don’t offer any code or scripting support under our server management plans. We don’t offer website development or design-related support in any of our plans. If you need any development-related assistance, please reach out to our sales team.
Each party involved in the agreement complies with maintaining all the confidential information of other parties in strict confidence. Also, theses parties at any point in time or falling to any reason will disclose any confidential information of other parties without the disclosing party’s prior consent. Neither the party is going to use any confidential information of other others for any purpose except for performing primary duties and maintaining rights under the signed agreement.
No party involved in the agreement will disclose any confidential information to any agents/employees who are not involved in directly while performing duties and exercises under the contract.
Once the agreement gets expired or terminated, each party in the agreement needs to return or destroy all the confidential information from other parties. Each party may use it for any purpose without the obligation to other party’s information besides the confidential information in a non-tangible form. Nothing under this clause will stop or restrict eTechSupport.net’s right to provide similar products/services furnished hereunder to other involved parties. You must also acknowledge and agree to the restrictions related to confidential information contained under this agreement. This, however, applies to general knowledge, skills & experience gained by eTechSupport.net or any of our employees while engaging with you.