In case you have a website that you run, selecting a web maintenance service that is both reliable and full of experts with a lot of experience is one of the key factors that determine the success of your business. Moreover, you should choose a web hosting provider that has been around for a long time. Your web hosting provider and the support team are integral for the website to function at an optimal rate.

It doesn’t matter how great the hosting service you received, its customers might run into problems or have queries regarding the website and how it functions. In order to resolve these queries and find the solution to all of the problems, the technical support team is of utmost importance. The speed and quality of your web hosting support are crucial while selecting your web hosting provider. Hence, this is one of the most vital factors to keep in mind. Hosting support is so integral to the functionality of your website because it ensures that your software as well as your hardware on the server are working perfectly without any glitch. Another job of the support team is to solve users’ queries regarding the functionality of their website. 

Test Tech Support Before you buy Hosting

One of the basic mistakes customers often make is not putting the technical support to the test before selecting a specific web hosting service. Whichever web hosting company you choose, you’re still going to encounter some web hosting problems once in a while. When you are faced with these situations, rapid response from quality technical support is one of the most valuable assets you will have at your disposal. If you are afraid of the Digital Millennium Copyright Act (DMCA) complaints, expert technical support is priceless. 

There are several web hosting providers that will make false promises about round the clock customer support, but very few who will actually deliver on that promise. Keeping this in mind, you need to check if they are as genuine as they seem before you commit yourself to their web hosting service by paying them or signing a contract with them. You might want to perform diligent research and read reviews about the tech support of each web hosting service provider before making your choice. You can check this yourself by checking how many contact options that are available for the public and send them a text or call with a simple problem to see how responsive they are.

The importance of ongoing web hosting support

If you have a relatively small project that does not deal with crucial elements, you can do without all day and night long support services, like hosting without paying. However, if your website is important and focused on growth and bringing in revenue, you should pick a web hosting service that has technical support day and night. Even if you might consider your website to be small right now, if it goes down it could lead to huge customer and profit loss.

On the other hand, you also need a rapid response with your web hosting support if you are their customer. It is of vital importance to select a web support team that allows you to contact them through various communication tools like online experts, office, text, email, or video calls like Skype. An optimum web hosting support service will make sure that all the problems are looked after immediately and resolved without wasting any time.

Method of Contact

Eventually, emails are the basic way most people get in touch with support, it is better to have three more days to communicate with them. It helps resolve your queries quicker for a rapid response, which helps your website become fully functional without any delay.

a. Phone Support

If you want to contact your support team in a hurry, calling them is the way to go. You don’t have to patiently wait for a response as you might in an email exchange. You can communicate in real-time and make them understand what the problem is in intricate details. Hence, it helps resolve the issue better as it leads to a more efficient conversation.

b. Live Chat

For all the website owners who deal with multiple issues at any single point in time, live chat is tailor-made for you. Since it allows you to communicate to the dedicated staff for working on your main tasks simultaneously, it is a good option for the ones who do not want to put everything on hold to talk on the phone. Most of the web hosting services that are at the top record a great live chat response time. While this takes longer than calling, it helps your conversation stay confidential from being misinterpreted or being lost due to network disturbances.

c. Trouble Ticket System

The majority of web hosting services provide you with the option of ticketing whenever you need support. The web hosting service proceeds to judge the severity of your problem and rank it accordingly. Opening a ticket is perfect for issues that are not urgent and during situations where calling or chatting would take too much of your precious time.


Web hosting support is one of the crucial factors that helps your company grow and succeed. Every website encounters problems once in a while, and having a team of experts with substantial experience is the perfect way to resolve the problem and lay all your worries to rest.

eTechSupport is a Managed Services Provider specialising in services like Web Hosting Support, Server Administration, Management & Monitoring, Live Support (Ticket Support - Chat Support), Database Administration, Remote Backup Configuration & Management and Migration as a Service.

Get your free trial now