Why Outsource Web Hosting Support?
Outsourcing web hosting support has been the buzzword in the IT field for more than a decade. Where it was initially about the administrative and sales processes being outsourced to outsourcing hubs like India and the Philippines, outsourcing has now become the norm in all areas, both technical and non-technical, and web hosting support is no exception.
So what’s the case for outsourced web hosting support? With the competition between web hosting providers heating up, these companies must look about providing essential services to their market share and become different from other providers. In a buyer’s market, the key to retaining old customers and attracting new customers with value for their money is in terms of hosting services, backed by excellent technical advice. According to a survey, about 20% of web hosting customers are excellent technical support as a reason for choosing a web server; other rights, its price, speed and availability, company reputation and features.
Technical support for experts in the field of outsourcing enables web hosts to focus on their core competencies. They can also focus on increasing their clientele and building long-term relationships with them.
Like all strategic decisions in an organization, the decision to outsource hosting web support is also positive underlying financial implications that support it. Creating the necessary infrastructure for a support center and hiring and training technical support and customer service staff is a considerable investment. On the other hand, third party support centers already have all facilities and infrastructure as it is their core business. That way, they can offer support services at a lower price, and it’s a benefit that they can pass on to their customers. As such, outsourcing makes financial sense for hosting companies.
Another benefit of external web hosting support is the ability to provide technical support 24/7. Most businesses today have customers who operate in different countries and different time zones. These customers expect someone from the company to be available to troubleshoot problems at all hours and to make sure that their websites are up and running. Third-party support has staff members who are available to chat, provide e-mail or call support any time of the day or night.
All in all, outsourcing technical support centers have a multitude of advantages for hosting companies, provided they take the utmost care in choosing the right organization for the job. Many outsourcing companies offer assistance at a fraction of the price internet hosts would spend on assisting themselves; It is, however, that its the company’s reputation that is at stake when the quality of customer service or technical support is not up to the mark. Outsourcing without thorough research into the third party support center reputation, sour past performance and language and professional training is building the hosting company’s relationship with its clients. Another thing that deserves attention if you are planning Web hosting support services outsourcing is response time and query time resolution. It is better to have service level agreements to ensure that customers receive quality service.